Frequently Asked
Questions

What is Level?

Level is a payment card that can be funded with both digital assets and fiat currencies such as EUR and USD.

The card is designed for users who need higher spending limits, seamless everyday payments, travel convenience, online shopping, and international usability.

How can I top up the card?

You can fund your card using:

- Digital assets  
- Euros (EUR)  
- US Dollars (USD)

Once the funds are credited, they become available for purchases and other transactions.

Can I pay with cryptocurrency?

Yes.

During payment, digital assets are automatically converted into the required currency.

For the user, it works just like a regular card payment.

Where can I use the Level card?

The card works worldwide anywhere Visa / Mastercard are accepted.

You can use it:

- In stores  
- Online  
- In restaurants  
- At hotels  
- While traveling  
- For subscriptions  
- At ATMs

What are the card limits?

Level is designed for users who value higher spending limits and convenient international payments.

Available limits depend on your verification level and card type.

How long does card issuance take?

The process is designed to be fast and typically takes just a few minutes:

1. Registration  
2. Verification  
3. Card issuance  
4. Activation

Once approved, the card is ready to use.

What documents are required for verification?

Typically, the following are required:

- Passport or ID card  
- Selfie / identity verification

Can I withdraw cash?

Yes.

You can withdraw cash from ATMs worldwide that support Visa / Mastercard.

How secure is the card?

Level uses modern security standards, including:

- 3D Secure  
- Online payment protection  
- Suspicious activity monitoring  
- Instant card blocking options

What should I do if my card is lost?

If your card is lost or your card details have been compromised, contact support immediately to block and reissue the card.

Can I use the card while traveling?

Yes.

Level is designed for international use and supports payments across different countries and currencies worldwide.

Why might a transaction be declined?

The most common reasons include:

- Insufficient funds  
- Spending limits exceeded  
- Merchant-side restrictions  
- Regional restrictions

If the issue persists, it is recommended to contact support.